At Sew Mystique, we take great pride in crafting high-quality handmade accessories. If for any reason you're not completely satisfied with your purchase, we’re here to help.
Return Window:
Returns are accepted within 7 days of delivery. After this period, unfortunately, we cannot offer a refund or exchange.
After day 7, all sales are final.
Eligibility for Returns:
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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Proof of purchase is required.
Non-Returnable Items:
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Custom-made or personalized accessories
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Items marked as “Final Sale”
Return Process:
To initiate a return, please contact us at [email protected] with a photo and reason for return. We’ll provide return instructions once your request is approved.
Refunds/Exchanges:
Once we receive and inspect your returned item(s), we’ll notify you of the approval status. If approved, you will receive a refund within 48 hours it will be issued to your original payment method, or store credit will be provided, based on your preference.
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Damaged or Defective Items:
Please email us within 3 days of delivery if your item arrives damaged. Include clear photos and a description of the issue so we can make it right.
You can always contact us for any return questions at [email protected].